Thales Defense & Security Customer Support
Customer Care at Thales Defense & Security starts at product concept and design where our engineers make performance, reliability, and maintainability high priorities. We work with our customers to ensure that our products and solutions respond to today's real-world needs as well as the challenges of tomorrow.

Our Customer Support Department assists our customers through four key service areas:

  • Product Support: Product repairs, upgrades, and Return Material Authorization (RMA) monitoring
  • Technical Support: Help Desk Services, technical website content
  • After-Sales Support: Critical inventory provisioning and online purchasing assistance
  • Field Support: Maintenance and technical support services at forward locations - close to the Warfighters
  • Integrated Logistics Support: Technical documentation, user training material, and comprehensive provisioning

We set high standards for our performance and are proud to have earned a "World Class" customer service rating.

Click here to read some of the feedback received on our products and support.

We never lose sight of the fact that lives depend on what we do.