Customer Care at Thales Communications starts at product concept and design where our engineers make performance, reliability, and maintainability high priorities. We work with our customers to ensure that our products and solutions respond to today's real-world needs as well as the challenges of tomorrow. In 2005, we opened a second manufacturing facility to enable our company to broaden our product offerings, achieve even greater production efficiencies and increase production capacity, provide more responsive and comprehensive customer support, and, in general, strengthen our ability to meet customer requirements.

Our Customer Support Department assists our customers through four key service areas:

• Product Support: Product repairs, upgrades, and Return Material Authorization (RMA) monitoring
• Technical Support: Help Desk Services, technical website content
• After Market Support: Critical inventory provisioning and web sales assistance
• Field Support: Maintenance and technical services at forward depots and customer sites

We set high standards for our performance and are proud to have earned a "World Class" customer service rating.

Click here to read some of the feedback received in response to a recent customer survey question, "What do you like about the MBITR and its support services?".